Village of Brookfield Reorganizing Front Counter to Enhance Efficiency, Improve Customer Service

The Village of Brookfield is pleased to announce that we are reorganizing our front counter experience to enhance efficiency and improve resident satisfaction.

NEW FRONT COUNTER CONFIGURATION

There will be two separate counters. Staff at the Building and Inspectional Services Counter will be able to answer questions regarding the building permit process, scheduling inspections, licensing procedures and Code requirements.

Staff at the Finance Counter will handle all payments for water bills, vehicle stickers, waste hauling/yard waste stickers, commuter parking passes and permit payments.

NEW DROP BOX FOR ALL APPLICATION AND PLAN SUBMITTALS

All fully completed Business License Applications, Residential and Commercial Permit Applications and/or Plan Submittals should be dropped off at the designated Drop Box in the Village Hall reception area. Incomplete applications will be returned within 2 business days. Complete applications will be processed and confirmation of status sent to the resident/contractor.  

Permits will be issued within 2 business days contingent on fully completed permit application and/or plan submittal, including any additional required documentation.  

These permits include the following Residential work: Masonry, Windows/Doors, Gutters/Sofit/Fascia, Roofing, Siding and Water Heaters.

Commercial permits will be reviewed using standard and customary time frames.