Utility Billing

The Village of Brookfield issues quarterly utility bills to its residents. Bills include charges for water, sewer, and garbage services provided by Groot Industries.

Water

Water usage is metered and measured in gallons. The water charge on your utility bill will be calculated from the actual number of gallons used in a three month period. By ordinance, Brookfield does issue minimum water bills for usage up to and including 7480 gallons per single family home or per unit of a multi-unit building.  Effective July 1, 2016, the current water rate is $0.01025 per gallon.

If you suspect that you have a leak, you can pick up a free toilet leak detection test at the customer service window.

Sewer

Sewer charges are calculated as 27.1% of your water charges. The sewer charge on your bill will fluctuate with the amount of water used.

Garbage

All charges for garbage service are paid in advance for the upcoming three months. Yard waste charges are based on an annual fee that is divided equally throughout the year instead of increasing your bill seasonally.

Residents should have two toters – one for garbage and one for recycling. If one of your toters is missing or damaged, you can request a replacement by contacting the Department of Public Works.

Included in your garbage service is the pickup of one bulk item per week for no additional charge. If you need to dispose of additional bulk items or bags of garbage that will not fit in your toter, stickers can be purchased at the Village Hall for $2.35 each. To arrange for pickup of a bulk item, or if you have additional questions about your garbage service, please contact Groot at 708-485-0900.

Policies

Bills are due three weeks from the date of mailing. Bills can be paid by cash, check, or credit card (Visa, MasterCard, Discover, or American Express).  After the due date, a 10% penalty will be applied.  By Village ordinance, late fees will not be waived.

If your account still has a balance after the due date, delinquent notices are issued as a reminder of account status. The balance must be paid at that time to avoid disconnection of service.

Once water service has been shut off for nonpayment, the balance must be paid in full plus a $45 reconnection fee. Personal checks will not be accepted as payment for accounts that have been shut off.

Automatic Bill Payment

The Village of Brookfield offers the option for automatic payment of your utility bills. If you don’t want to worry about turning in your bill on time or risk getting charged a late fee, you may wish to set up automatic payments.

In order to sign up for the program, simply complete the Application for Auto Payment of Water Bills and return it to the Village Hall. It usually will take one full cycle for your automatic payments to take effect. Once they do, the full balance will be withdrawn from your designated checking or savings account on the due date. You will still receive a copy of your bill, but the payment stub will be marked “Do Not Pay”.

Please keep in mind that any returned payment will be charged an NSF fee.

Account Changes

Sometimes you may need to make a minor change to your account without changing the person responsible for the water bill – perhaps you changed your name upon getting married or you are the landlord of a rental property who would like your bills forwarded to your home. Under such circumstances, please complete the Utility Bill Change Request and return it to the Finance Department. Your information will be updated as soon as possible.